ORDER & DELIVERY INFORMATION
By On-Line Shop
We accept all credit cards through Paypal around world. Paypal will processes your credit card information, no matter your are a member of Paypal or not. Once you submit your order to Paypal, OLC will receive your order automatically in few of seconds. A message will immediately be sent to you by e-mail as response to your order, which will inform you the shipping time and other necessary information.
By e-mail: support@olc-inc.com
Hours – 24 hours / day (7 days a week).
For prompt service, in authorized corperation purchase order, please indicate phone and email of contact person, the shipping method preferred, shipping account number (FedEx, UPS and DHL), and credit references if it is not an open account customer.
Payment international orders of OEM quantity
Prior arrangement has to be made for wire transfer or letter of credit.
Customs clearance and duty charges are solely the customers responsibility.
FOB:
Pleasanton, CA 94566
USA
Shipping charges
Shipping and insurance charges are the responsibility of the customer on all shipments. Shipping charges are indicated on all invoices. Shipments are via USPS unless otherwise specified by the customer with his shipping account number.
Sales tax
Only California customers need submit a resale certificate to avoid payment of California sales tax. OLC does not remit sales tax to states other than California.
Freight damage
If merchandise has been damaged in transit, it is important to keep the shipping carton, package material, and parts intact. Contact your shipping agent or OLC for further instructions.
Product returns
Please, contact OLC to obtain an authorization return number.
All returns must be accompanied by the original invoice and a brief explanation of the reason for the return. Returns must be made within 30 days of the invoice date.
Return shipping charges must be pre-paid and customer clearance and duty must be prepaid.
Return material must be in original packaging and pass incoming inspection tests.
Parts returned due to customer error may be subject to a restocking charge.
Product liability
OLC sole obligation for products that prove to be defective by OLC Inc. evaluation tests will be to repair or replace the products. OLC gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall OLC liability exceed the buyers purchase price. Nor shall OLC be liable for any indirect or consequential damage. Notice of possible defective products must be made within 90 days of purchase. This warranty does not apply to products that have been subject to misuse (wrong voltage, static discharge, neglect, accident, modifications, or alteration during assembly) which make it impossible for OLC technicians to test the product.
Further, products sold by OLC are not authorized for use as critical components in life support devices or systems, nor in medical operating room equipment. A critical component is any component of a life support device or system or medical equipment whose failure to perform can be reasonably expected to cause failure or malfunction of the life support device or system or medical operating room equipment.
Delivery – Initial orders
Delivery – annual orders:
Minimum shipment quantity is one twelfth of total quantity. Two months ship quantity is normal stocking level.
Delivery Information
Standard items are stocked on a moving average ship quantity level, thus delivery can usually be made next day or as requested.
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